Privacy Policy

Last updated: 17 July 2025

1. Introduction

RF Plumbing and Heating (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website and use our services.

2. Data Controller

RF Plumbing and Heating
7 Morstyn Avenue
Syston, Leicester
admin@rfheating.com
+44 7809 142094

3. Information We Collect

3.1 Personal Data You Provide Directly

• Contact form: When you complete the contact form on our website, we collect your name, email address, telephone number and any message you choose to send. This information is used solely to respond to your enquiry and to provide our services.

3.2 Technical Data Collected Automatically

• Cookies and similar technologies: We may use cookies to distinguish you from other users of our website, to improve your experience and to enable certain website functionality. You can manage cookie preferences through your browser settings.
• Server logs: We collect standard server log information such as your IP address, browser type and version, operating system, referral source, length of visit and pages viewed. This helps us to administer and improve the site.

4. How We Use Your Information

We will only use your personal data when the law allows us to:

• Performance of a contract: To respond to and fulfil your request for services (e.g. scheduling a heating or plumbing appointment).
• Legitimate interests: To improve our website, troubleshoot technical issues, ensure site security, and analyse usage.
• Consent: Where you have given clear consent (e.g. subscribing to a newsletter).

5. Disclosure of Your Information

• We will not sell or rent your personal data to third parties.
• Service providers who perform functions on our behalf (e.g. email service providers). They will only process your data in accordance with our instructions and this Privacy Policy.
• Legal authorities where required to comply with legal obligations, court orders, or to protect our rights.

6. Data Retention

We retain the personal data you submit via the contact form for as long as necessary to respond to your enquiry and for a period of up to two years thereafter, unless a longer retention period is required or permitted by law.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to our processing of your data.
• Request data portability.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at the details given above. We will respond within one month of your request.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no internet transmission is completely secure; use of our site is at your own risk.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the date of the latest revision. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:
RF Plumbing and Heating
admin@rfheating.com
+44 7809 142094